REFUND & RETURN
Please contact with us to:
Brand Name: ENGONUS: Company Name: Digitalwave Innovations SL VAT Nº: ESB44663789 Calle San Andres 36. 03160 Almoradí, Alicante, Spain.
info@engonus.es
Tel: +34 667 93 64 50
First send us a message to info@engonus.es wth your contact information and Order number. Please explain us which problem you found in our product.
As soon As we receive we will contact with you.
Product Returns need to be send to our Company at:
Calle San Andres 36. 03160 Almoradí, Alicante, Spain.
Once we receive the product we will procedure with returining process explained bellow.
Like it and keep it or return it within 15 days
We’re sure that you’ll love your ENGONUS Mobile Computers and hardware or accessories but in case you change your mind we’re pleased to offer a return service within 15 days from the receipt, and 7 days for Accessories.
The return must meet the return terms listed in the following.
We suggest that you keep the original package intact for a smooth return process.
Simply contact info@engonus.com, and one of our friendly colleagues will be happy to process the return case for you. Terms & conditions apply.
CANCELLATION OF ORDERS BEFORE SHIPMENT
You may cancel an order by contacting us via email or telephone, per the “Contact Us” section below. Cancellation is not valid until you receive a confirmation from our support team.
We always trying to fulfill the orders for our customers as quickly as possible, so we cannot guarantee that every cancel request can be done. We will try our best to hold or recall the shipment for you. But please kindly be aware that there is a possibility of failing. If we hold the shipment successfully, we will help cancel the order as per the customer’s request.
*Notice:
1) No processing fee will be charged if the shipment has not been processed.
2) A tracking number for a shipment indicates the products were packed and prepared to be picked up by the carrier. In this circumstance, we can not deal with a cancellation request.
3) A 5% processing fee will be charged if you file a cancellation request after 12 hours after you placed the order, even if the tracking number is not available. Please kindly understand that All products are newly assembled by our work according to the hardware configuration you selected at the time of purchase, and the costs incurred are calculated according to the worker’s hourly wage.
ORDER MODIFICATION
1) Please refer to our cancellation policy to modify an order before the products were shipped.
2) We cannot modify an order after the customer has received it. The customer can place a new order and return the products in the original order by contacting our customer service in advance. All return requests must follow our return policy and receive a pre-approval notice from our customer service team in the email.
RETURN & REFUND
For Mobile Computers & Accessories Quality Issues
1) If you believe your Mobile Computers or electronics have a quality issue, your first point of contact should be where you purchased the products. If you purchased directly from us all claims to your order must be made through Magicycle and submitted to info@engonus.com.
2) Proof of purchase and photos or videos to demonstrate the quality issue is required to be submitted alongside any free return request. Before making a free return claim, you are encouraged to contact the support team of Rayoungtek via support@rayoungtek.com, as there may be a simple fix for the problem that does not necessitate filing a return request.
3) *Definition of critically-damaged items: the main structure of the product is obviously deformed and affects its normal functions in any form.
Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy:
a. Minor damage to the outer packaging.
b. Minor scratches on the product.
c. Damage to parts or wearing parts after excessive use.
d. Damage to parts or wearing parts after using for a certain while or a certain number of times.
e. For an issue that can be solved with replacement parts or simple adjustments, we don’t offer a free exchange service and free shipping label.
Return & Refund Terms for Mobile Computers
1) For non-quality issues, customers may ask for product replacement or return within 15 days of receiving it. A 10% processing fee will be applied. ENGONUS will provide a return shipping label, and the designated carrier will collect the return package. The customer may also choose to self-return or arrange the return shipment by himself or herself.
2) If the customer asks for an RS label from Mobile Computer, please kindly cooperate to pack the device in the original box, please pay attention to the mobile computer according to the reserved position in the box, so as to ensure that the device will not be damaged during transportation.
3) To be eligible for a replacement or return, the mobile computer must be unused, free from dirt, dust, and in the same packaging and condition that you received it.
4) No further disassembly of any part of the original mobile computer should be done until the official support team has diagnosed that there is a problem with the part. If the customer disassembles some parts by himself or herself and then reports to the after-sales team that the part cannot be used normally, ENGONUS will not be responsible for the warranty of this part in principle. Products that have been further disassembled without authorization are no longer eligible for return. ENGONUS will try our best to provide repair parts and professional technical support for customers.
REFUND
Once our warehouse has received the returned product(s) and confirmed which meets our return condition, we will deduct any applicable fee and send the remaining refund back to the customer through the original payment method.
Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted on the account after the 5 business days it has been issued. Delays may occur due to the different fund transfer procedures in different financial institutions. Please contact us at support@engonus.com if the refund has not received after 10 business days.