Terms of Use

LEGAL NOTICE AND GENERAL CONDITIONS OF USE

https://engonus.es

I. GENERAL INFORMATION

ENGONUS is a brand that belongs to Digitalwave Innovations SL with VAT: ESB44663789

In compliance with the duty of information provided in Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSI-CE) of July 11, the following general information on this website is provided below. :

The ownership of this website, https://engonus.es, (hereinafter, Website) is held by: Digital Innovations SL, with NIF: ESB44663789 and whose contact information is:

Address: Calle San Andrés 36 1º

Contact telephone: +34 667 93 64 50

Contact email: info@engonus.es

II. GENERAL TERMS AND CONDITIONS OF USE

The object of the conditions: The Website

The purpose of these General Conditions of Use (hereinafter, Conditions) is to regulate the access and use of the Website. For the purposes of these Conditions, a Website shall be understood as: the external appearance of the screen interfaces, both statically and dynamically, that is, the navigation tree; and all the elements integrated both in the screen interfaces and in the navigation tree (hereinafter, Contents) and all those online services or resources that it offers to Users (hereinafter, Services).

DigitalWave reserves the right to modify, at any time, and without prior notice, the presentation and configuration of the Website and the Contents and Services that may be included in it. The User acknowledges and accepts that at any time ENGONUS may interrupt, deactivate and/or cancel any of these elements that are integrated into the Website or access to them.

Apart from the connection cost through the telecommunications network provided by the access provider, and that the User may have contracted, some of the Content or Services offered by DigitalWave or, where appropriate, third parties through the Website may be subject to to the prior contracting of the Content or Service, in which case the corresponding General or Particular Conditions governing this will be clearly specified and/or made available to the User.

The use of any of the Contents or Services of the Website may be done by prior subscription or registration of the User.

The user

The access, navigation and use of the Website, as well as the spaces enabled to interact between the Users, and the User and ENGONUS, such as comments and/or blogging spaces, confers the condition of User, for which reason they are accepted. , from the moment the navigation through the Website begins, all the Conditions established here, as well as their subsequent modifications, without prejudice to the application of the corresponding legal regulations of obligatory compliance as the case may be. Given the relevance of the foregoing, the User is recommended to read them each time they visit the Website.

The DigitalWave Website provides a wide variety of information, services and data. The User assumes his responsibility to make correct use of the Website. This responsibility will extend to:

• A use of the information, Content and/or Services and data offered by DigitalWave without being contrary to the provisions of these Conditions, the Law, morality or public order, or that in any other way may imply an infringement of rights of third parties or of the same operation of the Website.
• The veracity and legality of the information provided by the User in the forms issued by DigitalWave for access to certain Content or Services offered by the Website. In any case, the User will immediately notify ENGONUS about any fact that allows the improper use of the information registered in said forms, such as, but not limited to, theft, loss, or unauthorized access to identifiers and/or or passwords, in order to proceed to its immediate cancellation.

In any case, ENGONUS will not be responsible for the opinions expressed by Users through comments or other blogging or participation tools that may exist.

Mere access to this Website does not imply any type of commercial relationship between DigitalWave and the User.

The User declares to be of legal age and have sufficient legal capacity to be bound by these Conditions. Therefore, this ENGONUS Website is not directed to minors. ENGONUS declines any responsibility for failure to comply with this requirement.

III. ACCESS AND NAVIGATION ON THE WEBSITE: EXCLUSION OF GUARANTEES AND LIABILITY

DigitalWave does not guarantee the continuity, availability and usefulness of the Website, nor of the Contents or Services. ENGONUS will do everything possible for the proper functioning of the Website, however, it is not responsible or guarantees that access to this Website will not be uninterrupted or error-free.

Nor is it responsible for or guarantees that the content or software that can be accessed through this Website is error-free or causes damage to the User’s computer system (software and hardware). In no case will ENGONUS be responsible for losses, damages or harm of any kind arising from access, navigation and use of the Website, including, but not limited to, those caused to computer systems or those caused by the introduction of virus.

ENGONUS is not responsible for any damages that may be caused to users due to improper use of this Website. In particular, it is not responsible in any way for the falls, interruptions, lack or defect of telecommunications that may occur.

IV. LINK POLICY

It is reported that the ENGONUS Website makes or may make available to Users link means (such as, among others, links, banners, buttons), directories and search engines that allow Users to access websites belonging to and/or or managed by third parties.

The purpose of installing these links, directories and search engines on the Website is to make it easier for Users to search for and access the information available on the Internet, without it being considered a suggestion, recommendation or invitation to visit them. .

ENGONUS does not offer or market, by itself or through third parties, the products and/or services available on said linked sites.

ENGONUS offers sponsored content, advertisements and/or affiliate links. The information that appears in these affiliate links or the inserted advertisements are provided by the advertisers themselves, so DigitalWave is not responsible for possible inaccuracies or errors that the advertisements may contain, nor does it guarantee in any way the experience, integrity or responsibility of advertisers or the quality of their products and/or services.

Likewise, it will not guarantee the technical availability, accuracy, veracity, validity or legality of sites outside its property that can be accessed through the links.

ENGONUS will in no case review or control the content of other websites, nor will it approve, examine or endorse the products and services, content, files and any other material on the aforementioned linked sites.

ENGONUS does not assume any responsibility for damages that may be caused by the access, use, quality or legality of the contents, communications, opinions, products and services of websites not managed by DigitalWave and that are linked on this Website.

The User or third party who makes a hyperlink from a web page of another, different, website to the DigitalWave Website must know that:

The reproduction – totally or partially – of any of the Contents and/or Services of the Website is not allowed without the express authorization of DigitalWave.

Neither is any false, inaccurate or incorrect statement allowed on the ENGONUS Website, nor on its Contents and/or Services.

With the exception of the hyperlink, the website on which said hyperlink is established will not contain any element of this Website, protected as intellectual property by the Spanish legal system, unless expressly authorized by DigitalWave.

The establishment of the hyperlink will not imply the existence of relations between ENGONUS and the owner of the website from which it is made, nor the knowledge and acceptance of DigitalWave of the contents, services and/or activities offered on said website, and vice versa.

V. INTELLECTUAL AND INDUSTRIAL PROPERTY

DigitalWave by itself or as an assignee, is the owner of all the intellectual and industrial property rights of the Website, as well as the elements contained therein (including, but not limited to, images, sound, audio, video, software or texts, brands or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.). They will, therefore, be works protected as intellectual property by the Spanish legal system, both Spanish and Community regulations in this field being applicable, as well as international treaties relating to the matter and signed by Spain.

All rights reserved. By virtue of the provisions of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making them available, of all or part of the contents of this website, for commercial purposes, are expressly prohibited. in any support and by any technical means, without the authorization of DigitalWave.

The User agrees to respect the intellectual and industrial property rights of ENGONUS. You can view the elements of the Website or even print, copy and store them on your computer’s hard drive or on any other physical medium, provided it is exclusively for your personal use. The User, however, may not delete, alter, or manipulate any protection device or security system that was installed on the Website.

In the event that the User or third party considers that any of the Contents of the Website constitutes a violation of the rights of protection of intellectual property, they must immediately notify DigitalWave through the contact information in the GENERAL INFORMATION section of this Notice. Legal and General Conditions of Use.

SAW. LEGAL ACTIONS, APPLICABLE LAW AND JURISDICTION

ENGONUS reserves the right to present the civil or criminal actions it deems necessary for the improper use of the Website and Contents, or for the breach of these Conditions.

The relationship between the User and ENGONUS will be governed by current regulations and those applicable in Spanish territory. Should any controversy arise in relation to the interpretation and/or application of these Conditions, the parties will submit their conflicts to the ordinary jurisdiction, submitting to the corresponding judges and courts according to law.

REFUND & RETURN

Please contact with us to:

Brand Name: ENGONUS: Company Name: Digitalwave Innovations SL VAT Nº: ESB44663789 Calle San Andres 36. 03160 Almoradí, Alicante, Spain.  

info@engonus.es

Tel: +34 667 93 64 50

First send us a message to info@engonus.es wth your contact information and Order number. Please explain us which problem you found in our product.

As soon As we receive we will contact with you.

Product Returns need to be send to our Company at:

Calle San Andres 36. 03160 Almoradí, Alicante, Spain.

Once we receive the product we will procedure with returining process explained bellow.

Like it and keep it or return it within 15 days

We’re sure that you’ll love your ENGONUS Mobile Computers and hardware or accessories but in case you change your mind we’re pleased to offer a return service within 15 days from the receipt, and 7 days for Accessories.

The return must meet the return terms listed in the following.

We suggest that you keep the original package intact for a smooth return process.

Simply contact info@engonus.com, and one of our friendly colleagues will be happy to process the return case for you. Terms & conditions apply.

CANCELLATION OF ORDERS BEFORE SHIPMENT

You may cancel an order by contacting us via email or telephone, per the “Contact Us” section below. Cancellation is not valid until you receive a confirmation from our support team.

We always trying to fulfill the orders for our customers as quickly as possible, so we cannot guarantee that every cancel request can be done. We will try our best to hold or recall the shipment for you. But please kindly be aware that there is a possibility of failing. If we hold the shipment successfully, we will help cancel the order as per the customer’s request.

*Notice:

1) No processing fee will be charged if the shipment has not been processed.

2) A tracking number for a shipment indicates the products were packed and prepared to be picked up by the carrier. In this circumstance, we can not deal with a cancellation request.

3) A 5% processing fee will be charged if you file a cancellation request after 12 hours after you placed the order, even if the tracking number is not available. Please kindly understand that All products are newly assembled by our work according to the hardware configuration you selected at the time of purchase, and the costs incurred are calculated according to the worker’s hourly wage.

ORDER MODIFICATION

1) Please refer to our cancellation policy to modify an order before the products were shipped.

2) We cannot modify an order after the customer has received it. The customer can place a new order and return the products in the original order by contacting our customer service in advance. All return requests must follow our return policy and receive a pre-approval notice from our customer service team in the email.

SHIPPING INFORMATION

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver goods to hundreds of customers across the world. We are committed to providing the highest levels of responsiveness to you at all times. All the orders are shipped from our Warehouses.

2. How long for shipment?

• Receiving time = Processing time +Shipping time.
•  1) Processing time: 3-4 Working Days (For Those Products In-Stock)
• *Note: Fully-Customized Products cost different times for production, depending on the difficulty of the processes)
•  2) Shipping Time

Note: The shipping time will be affected by public holidays,  bad weather and international couriers.

3. Where is my order?

Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number in order to monitor order status.

4. Tips for shipping:

1) For delivering successfully, we suggest you leave your correct email box and mobile number during checkout process.
2) Unsuccessful delivery caused by blank mobile column cannot be compensated.
3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by Namenecklacees.
4) Your order can be tracked in details only when it arrives in your country’s facility. After it arrives in your country, please allow 5-7 days more for the package to reach you.
5)  Tax is not included in your payment.

If you have any question, please contact our customer service. Since we have too many emails to deal with every day, your email may be replied in 24 hours. Thank you for your patience and understanding!

RETURN & REFUND

For Mobile Computers & Accessories Quality Issues

1) If you believe your Mobile Computers or electronics have a quality issue, your first point of contact should be where you purchased the products. If you purchased directly from us all claims to your order must be made through Magicycle and submitted to info@engonus.com.

2) Proof of purchase and photos or videos to demonstrate the quality issue is required to be submitted alongside any free return request. Before making a free return claim, you are encouraged to contact the support team of Rayoungtek via support@rayoungtek.com, as there may be a simple fix for the problem that does not necessitate filing a return request.

3) *Definition of critically-damaged items: the main structure of the product is obviously deformed and affects its normal functions in any form.

Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy:

a. Minor damage to the outer packaging.

b. Minor scratches on the product.

c. Damage to parts or wearing parts after excessive use.

d. Damage to parts or wearing parts after using for a certain while or a certain number of times.

e. For an issue that can be solved with replacement parts or simple adjustments, we don’t offer a free exchange service and free shipping label.

Return & Refund Terms for Mobile Computers

1) For non-quality issues, customers may ask for product replacement or return within 15 days of receiving it. A 10% processing fee will be applied. ENGONUS will provide a return shipping label, and the designated carrier will collect the return package. The customer may also choose to self-return or arrange the return shipment by himself or herself.

2) If the customer asks for an RS label from Mobile Computer, please kindly cooperate to pack the device in the original box, please pay attention to the mobile computer according to the reserved position in the box, so as to ensure that the device will not be damaged during transportation.

3) To be eligible for a replacement or return, the mobile computer must be unused, free from dirt, dust, and in the same packaging and condition that you received it.

4) No further disassembly of any part of the original mobile computer should be done until the official support team has diagnosed that there is a problem with the part. If the customer disassembles some parts by himself or herself and then reports to the after-sales team that the part cannot be used normally, ENGONUS will not be responsible for the warranty of this part in principle. Products that have been further disassembled without authorization are no longer eligible for return. ENGONUS will try our best to provide repair parts and professional technical support for customers.

REFUND

Once our warehouse has received the returned product(s) and confirmed which meets our return condition, we will deduct any applicable fee and send the remaining refund back to the customer through the original payment method.

Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted on the account after the 5 business days it has been issued. Delays may occur due to the different fund transfer procedures in different financial institutions. Please contact us at support@engonus.com if the refund has not received after 10 business days.